eFeedback & Collaboration

Describe the following aspects:

• A platform for user engagement to address and provide feedback for specific poll questions, surveys, and community engagement.
• How the entity supports the usage of eParticipation to encourage collaborative work with the community and provide success stories.
• How the entity responds to community suggestions and complaints.
• Usage of social networks as a medium to increase community eParticipation.
• Enable users to take part in the decision-making process.
• Management mechanism for social media as well as eParticipation activities.
• All groups with particular interests and needs, such as young people, the elderly, and people with disabilities or minorities are considered and included.

Web Engagement Tools

Describe the following aspects:

• The usage of Web tools to engage the community and the mechanism or regulation set in place to manage such process.
• The other advanced tools utilized to manage, report, monitor or increase the interaction of participants.

Impact

Provide the below points:

• Results and statistics for the level of participations and responses of these participants.
• Evidence of effective usage of community inputs to enhance services.
• Explanation of the level of documentation practice and lessons learned for the organization’s future developments.
• Evidence of Innovative ideas that have been received through the entity’s social networks (if any).
• How the practice assisted in increasing public satisfaction.

Social Media Response Guidelines

Describe the method used to avoid or discard suggestions , results, or inputs obtained by the public.

Future Enhancements

Describe the strategic planning and future improvements for the practices set in place based on such needs of development. For instance, user-feedback and future plans for further enhancements.